Email Support
For account issues, payment questions, or general inquiries, email us at support@thespoollist.com. We typically respond within 24 hours.
Report a Problem
Found a bug or experiencing issues? Email bugs@thespoollist.com with a description of the problem, your device, and any screenshots. We'll investigate promptly.
Dispute Resolution
If you have a dispute with a buyer or maker, contact us at disputes@thespoollist.com. Include your job ID and a description of the issue. We'll mediate and ensure a fair resolution.
Account & Billing
To manage your subscription, go to Profile → Settings → Manage Subscription in the app. For billing questions or refund requests, email billing@thespoollist.com.
Frequently Asked Questions
Check our FAQ section for answers to common questions about posting jobs, payments, maker profiles, and subscriptions.